Privacy Policy
Last updated: August 16, 2026
This Privacy Policy explains how Next Level ("we", "our", "the app") collects, uses, stores, shares, and protects information when you use our mobile application and related services, and what rights you have over your data.
1. Information We Collect
Account & profile information
- Name, username, email address, date of birth, and gender, collected when you register.
- Optional profile details you choose to add: profile photo, bio, combat title, and featured games.
- Privacy preferences you set (e.g. who can message you, who can see your stories, default post visibility).
- If your account is linked to a Next Level gaming center branch, your assigned branch.
Authentication information
- If you sign up with email and password, your password is verified through Firebase Authentication and stored by us only as a secure hash — we never store your plain-text password.
- If you sign in with Google, Facebook, or Apple, that provider shares your name, email address, and profile photo with us to create and verify your account. We store a provider account identifier so we can recognize you on future sign-ins.
Content you create
- Posts, comments, likes, and shares.
- Stories (photos and videos), including the media file itself.
- Chat messages, including text and images you send to other users.
- Microphone audio: if you send a voice message or start a voice call in chat, we process audio captured from your microphone to transmit it. Voice messages are stored so the recipient can play them; live voice calls are relayed in real time and are not recorded or stored by us.
Activity & gameplay data
- Social connections such as followers/following and saved posts.
- Progression data: XP, levels, badges, and tournament/event participation.
Device & technical information
- A push notification token, so we can deliver notifications (e.g. new messages, event updates) to your device.
- Standard server logs (such as IP address and device/browser type), used for security, abuse prevention, and diagnosing problems.
What we don't collect: the app does not request or use your device's GPS/location. The branch-finder map shows the fixed locations of Next Level branches — it does not track or use your own location.
2. How We Use Information
- To create, secure, and manage your account.
- To operate core features: posts, stories, chat (including voice messages and voice calls), events/tournaments, notifications, and the progression/rewards system.
- To send you service notifications (e.g. chat messages, event updates) via push notifications.
- To keep the platform safe — for example, enforcing our minimum age requirement of 15 years and preventing abuse.
- To respond to support requests you send us.
3. How We Share Information
We do not sell your personal information. We share data only with the service providers below, who process it on our behalf under their own privacy policies, and only to the extent needed to run the app:
- Firebase (Google) — authentication and identity verification.
- Google, Facebook, and Apple sign-in — used only if you choose to sign in with one of these providers.
- Google Maps Platform — used to display Next Level branch locations on a map.
- DigitalOcean (servers and DigitalOcean Spaces) — hosts our servers, database, and media storage/CDN.
- Resend — sends transactional emails (email verification, password reset) on our behalf.
We may also disclose information if required by law, or to protect the rights, safety, and security of Next Level, our users, or the public.
4. Where Your Data Is Stored
Your account data is stored in our database, hosted on our own servers. Media you upload (photos, videos, voice messages) is stored either on our servers or on DigitalOcean Spaces, our cloud storage provider.
5. Data Security
- All traffic between the app and our servers is encrypted in transit (HTTPS/TLS).
- Passwords are never stored in plain text — we store only a one-way cryptographic hash.
- Access to personal data is limited to what our systems and staff need to operate the service.
No method of transmission or storage is 100% secure, but we take reasonable technical and organizational measures to protect your information.
6. Data Retention & Account Deletion
We retain your account data for as long as your account is active, so the app can function. If you want your account and associated personal data deleted, email us at the address below with your account's username or email address. We will delete it within a reasonable time, typically within 30 days, except where we're required to keep certain records by law.
7. Children's Privacy
Next Level requires users to be at least 15 years old, and we check this at sign-up. We do not knowingly collect data from children under 15.
8. Your Rights
Depending on where you live, you may have the right to access, correct, export, or request deletion of your personal data, or to object to or restrict certain processing. To exercise any of these rights, contact us at the email below.
9. Changes to This Policy
We may update this Privacy Policy from time to time. Changes will be posted on this page with a revised "Last updated" date.
10. Contact Us
If you have questions about this Privacy Policy, or want to exercise your data rights, contact us at:
support@nextlevel.iq